User Experience Professional  
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EDUCATION

School of Information, University of California, Berkeley, CA
Masters of Information Management and Systems, Expected May 2007

  • Coursework includes User Interface Design and Development, User Needs and Assessment, Project Management, Product Development and XML

Tufts University, Medford, MA
Bachelor of Science in Computer Science, May 2001

  • Summa Cum Laude
  • Minor in Studio Arts

Boston University, Sydney, Australia
Semester Abroad, Fall 2000

La Universidad de Chile, Santiago, Chile
Semester Abroad, Fall 1999

EXPERIENCE

University of California, Berkeley, CA
User Interface Design and Development Teaching Assistant, Spring 2007

  • Advise students on the user-centered design process
  • Provide detailed feedback on homework, group project deliverables and exams

Salesforce.com, San Francisco, CA
User Interface Design Contractor, December 2006-Present

  • Provide continued design support for the search feature project
  • Selected and configured WordPress for an internal design pattern library project

University of California, Berkeley, CA
XML Foundations Teaching Assistant, Fall 2006

  • Oversaw a weekly lab session to assist with course material
  • Reviewed and provided detailed feedback on each assignment

Salesforce.com, San Francisco, CA
User Interface Design Intern, May 2006-August 2006

  • Led a major redesign of the existing search feature
  • Conducted customer interviews to assess needs
  • Iterated through several design stages using paper sketches, Photoshop and Visio
  • Developed an interactive HTML and JavaScript prototype for usability testing
  • Worked closely with project manager and development to scope new design

Intuitive Design Studio, Berkeley, CA
Freelancer, March 2001-November 2006

DMG Consulting, March 2001-November 2006

  • Designed and developed company web site using HTML, JavaScript, CSS and ASP
  • Created conceptual graphics and diagrams for presentations and publications
  • Provided an expert usability evaluation for a major cell phone provider

Insurance Data Services, January 2005-February 2005

  • Evaluated the usability of a certificate of insurance compliance software application
  • Provided detailed recommendations for improving the user experience

Performance Solutions International, September 2004-October 2004

  • Designed and developed company web site using HTML, JavaScript and CSS

3E Company, April 2004-December 2004

  • Evaluated the usability of a regulatory compliance software application
  • Produced a vision proposal and functional specification for implementing recommendations

Island Data Corporation, Carlsbad, CA
Interface Design Engineer, September 2001 - May 2006

  • Defined features and process flows for customer feedback analytics software
  • Created user interface designs, prototypes and specifications for development
  • Designed and developed company web site and marketing materials

TECHNICAL SKILLS

  • Proficient with: HTML, CSS, JavaScript, XML, Illustrator, Photoshop, Word, Excel, PowerPoint, Excel, Visio
  • Familiar with: VBScript, Java, JSP, PHP, MySQL, ASP, ASP.NET, Dreamweaver, Flash, Freehand, InDesign, Visual Studio

ACTIVITIES

Information Management Student Association, Berkeley, CA
Treasurer, January 2006 - January 2007