Bio: Jenna Burrell is an Associate Professor in the School of Information at UC Berkeley. Her first book Invisible Users: Youth in the Internet Cafes of Urban Ghana (The MIT Press) came out in May 2012. She has a PhD in Sociology from the London School of Economics. Before pursuing her PhD she was an Application Concept Developer in the People and Practices Research Group at Intel Corporation. For over 10 years she studied the appropriation of Information and Communication Technologies (ICTs) by individuals and groups on the African continent. Her most recent research considers populations that are excluded from or opt-out of Internet connectivity in urban and rural California.
Older Work and HCI Research (2000 – 2003):
Formerly, I worked at Intel Corporation in the People and Practices Research Group as an application concept developer. This job was a combination of technical work and ethnographic research. My co-workers were (and still are) doing some fascinating studies of patterns of technology adoption in the domestic spaces of Asian nations and alternative forms of technology access in places like Canar, Ecuador and Santiago, Chile to extend PC and Internet access beyond the 10% of the world that currently has it.
I personally did research that was a little closer to home. I observed the work practices of factory technicians in Intel’s microprocessor plants, studied general contractors on construction sites, and agricultural production work on Oregon vineyards all with an eye on developing new computing technologies for mobile, collaborative workers. I also did a study of Indian high-tech workers and their use of ICTs at home to maintain connections with family, friends, and cultural practices while abroad.
- Papers Published While at Intel
J. Burrell, T. Brooke, and R. Beckwith. Vineyard Computing: sensor networks in agricultural production. IEEE Pervasive Computing 3(1): 38-45. (pdf)
Peer-Reviewed Full Conference Papers
J. Sherry, S. Mainwaring, J. Burrell, R. Beckwith, and T. Salvador. ‘This all together hon?’ Ubicomp in non-office work environments. Proceedings of the Conference on Ubiquitous Computing. Nottingham, UK. 2004.
J. Burrell, G.K. Gay, K. Kubo, and N. Farina. Context-Aware Computing: a test case. Presented at the Conference on Ubiquitous Computing. Gothenburg, Sweden. 2002. (pdf)
J. Burrell, T. Brooke, and R. Beckwith. Extending Ubiquitous Computing to Vineyards. Presented at the Computer-Human Interaction Conference. April, 2003.
Previous Education: I majored in computer science at Cornell University where I attended from 1997-2001. While there I did research on context-aware computing with the HCI group. Most of the publications listed below are the result of that research.
- Papers Published While at Cornell
J. Burrell and G.K. Gay. E-graffiti: evaluating real-world use of a context-aware system. Interacting with Computers (Special Issue on Universal Usability) 14(4), July, 2002. pp. 301-312.
Peer-Reviewed Full Conference Papers
J. Burrell, P. Treadwell, and G.K. Gay. Designing for Context: Usability in a Ubiquitous Environment. Presented at the Conference on Universal Usability. Arlington, VA. 2000.
J. Burrell and G.K. Gay. Collectively Defining Context in a Mobile, Networked Computing Environment. Short Paper. Presented at the Computer-Human Interaction Conference. May, 2001.
Press Coverage / Blog Contributions:
Online, some are more equal than others: Much is made of the internet being a level playing field. Tell that to the kids in Ghana. – coverage of Invisible Users in The Guardian.
ICTD at the University of California Berkeley, interview for Crossroads: The ACM Magazine for Students. Volume 19, No. 2.
Hotseat: Jenna Burrell, A Portlander researches African internet scams—by actually going to interview the scammers in Ghana., Willamette Week, November 2012, Q&A about studying scammers.
Blatancy and latency: Why internet scams seem so obvious, The Economist, June 2012, brief mention of work on scamming.
Nokia Sets Sights on Developing World, Technology Review, May/June 2011 issue, brief comment on ethnographic work in this context
Professor Receives Grant for Research on Technology in Developing Countries, October 22, 2010, article in the independent student newspaper on NSF grant.
Voice of America News: Digital Frontiers, August 24, 2010, speaking about rumor in the digital age with Host Doug Bernard
City Visions (KALW 91.7), December 7, 2009, “The Sustainable Network: Using the power of the global network to tackle today’s most pressing economic, environmental and social issues” Host Lauren Meltzer
BoingBoing, April 17, 2009, “Can new underwater cables finally connect Africa?” By Lisa Katayama (commenting on East Africa’s Seacom submarine cable)
New York Times, 14 August 2003, “Among the Ivy, a Campus Tour Guide that Beeps.” By Jim Carrier
Cornell Chronicle, 16 May 2002, “Students transform PDAs into Electronic Visitor Tour Guides” By Bill Steele