Robert J. Glushko

School of Information glushko@berkeley.edu
102 South Hall (510) 643-2754 (voice)
University of California, Berkeley CA 94720-4600

Education

University of California, San Diego
Ph.D. (Cognitive Psychology) 1979
Wang Institute, Tyngsboro MA
M.S. (Software Engineering) 1985
Stanford University
B.A. (Experimental Psychology) 1974

Professional Employment

University of California, Berkeley -- School of Information
Adjunct Full Professor, 1/03 - present
Faculty Director, Center for Next Generation Teaching & Learning, 3/09 - present
Director, Information and Service Design Program, 2006 - 2010
Lecturer, 1/02 - 12/02
Certificate of Distinguished Teaching, 5/02
Award for "Best Faculty Mentor to Students," 5/07 and 5/11
 
Commerce One, Inc. (Pleasanton and San Francisco, CA)
Engineering Fellow, 11/00 - 3/03
Director, Document Engineering, 1/99 - 11/00
 
Responsibilities at Commerce One included:
  • Primary architect and evangelist for company's XML strategy
  • Management of all XML "document engineering" efforts, especially the XML Common Business Library, a set of "building blocks" for the XML documents that enable B2B services.
  • Management of all company involvement in ebXML, W3C, UN/CEFACT, XML.ORG, OASIS, RosettaNet, OTP, CommerceNet, Microsoft Biztalk, OBI, and other standards bodies and industry organizations.
 
 
Veo Systems, Inc. (Palo Alto, CA)
6/97-1/99 (Veo Systems was acquired by Commerce One in 1/99).
 
 
Passage Systems, Inc. (Palo Alto, CA)
Co-founder and Chief Scientist, 6/92-5/97
  • Evolved from Hypertext Engineering consulting firm into a multi-million $ company with over 50 employees.
  • Passage Systems specialized in high-volume publishing solutions in which complex technical information is simultaneously published to the Internet / Intranet, on CD-ROM, and in print without manual re-tagging from source formats
 
Hypertext Engineering (Atlanta, GA)
Founder and Principal, 3/91-5/92
 
Search Technology (Atlanta, GA)
Principal Scientist, 9/87-3/91
 
Software Engineering Institute, Carnegie-Mellon University (Pittsburgh, PA)
Manager, Technology Transition Methods, 1986-87
 
AT&T Bell Laboratories (various NJ locations)
Member of Technical Staff, 1979-85

Professional Activities

Member of the Board of Directors of OASIS, an international consortium that drives the development, convergence, and adoption of "open standards for the global information society" (2005-2010)
 
Member of the Board of Directors of Open Data Foundation, dedicated to the adoption of global metadata standards for statistical data (2005-present)
 
Member of Board of Advisors for Rearden Commerce, Inc. (2003-present)
 
Member of the Board of Directors for Out2.com (2001-2005)
 
Participant in national and international standards activities
Universal Business Language (2001-2005)
Digital Rights Language (2002-2004
ebXML (1999-2001)
eCo Framework (1998-99)
 
Reviewer for numerous service design, user interface, hypertext, cognitive science XML, SGML, and online publishing conferences and journals
 
Managed tutorials program for ACM International Conference on Hypertext (1991, 1993, 1994)
 
Honorary Lifetime Member of the Cognitive Science Society
 
Distinguished Service Award from the UCSD Alumni Association, June 2007.
Named one of "50 Alumni Leaders" by UCSD Alumni Association for UCSD 50th Anniversary Celebration, May 2011

Publications

Books

Glushko, Robert J.(Editor).THE DISCIPLINE OF ORGANIZING. MIT Press, 2013
 
Glushko, Robert J. & McGrath, Tim. DOCUMENT ENGINEERING: Analyzing and Designing Documents for Business Informatics and Web Services. MIT Press, 2005
 
Glushko, Robert J. The Psychology of Phonography: Reading Aloud by Orthographic Activation and Phonological Synthesis. (1979 Doctoral dissertation, University of California, San Diego).
 

Peer-Reviewed Journal Articles and Book Chapters

Glushko, Robert J., "The Discipline of Organizing," Bulletin of the Association for Information Science and Technology, 40(1), October-November 2013. PDF
 
Glushko, Robert J., and Nomorosa, Karen J. "Substituting Information for Interaction: A Framework for Personalization in Service Encounters and Service Systems," Journal of Service Research, 16(1), 21-38, 2013. PDF
 
Glushko, Robert J. "Describing Service Systems," Human Factors and Ergonomics in Manufacturing & Service Industries, 23(1), 11-18, 2013. PDF
 
Glushko, Robert J. "Seven Contexts for Service System Design," in Maglio, P. P., Kieliszewski, C, & Spohrer, J. Handbook of Service Science, 219-249, 2010. PDF
 
Glushko, Robert J. & Tabas, Lindsay. "Designing Service Systems by Bridging the 'Front Stage' and 'Back Stage'", Information Systems and E-Business Management, 7(4):407-427, 2009. PDF
 
Wilde, Erik & Glushko, Robert J. "Document Design Matters", Communications of the ACM, 51(10):43-49, October 2008. PDF
 
Wilde, Erik & Glushko, Robert J. "XML Fever," Communications of the ACM, 51(7):40-46, July 2008 PDF
  (also published in ACM Queue, 6(6):46-53, October 2008).
 
Glushko, Robert J., Maglio P., Matlock T., & Barsalou L. "Categorization in the Wild," Trends in Cognitive Sciences, 12(4): 129-135, April 2008, http://dx.doi.org/10.1016/j.tics.2008.01.007   Abstract
 
Glushko, Robert J. "Designing a Service Science Discipline with Discipline", IBM Systems Journal, 47(1): 15-27, 2008 PDF
 
Glushko, Robert J., Tenenbaum, J., & Meltzer, B. "An XML framework for agent-based e-commerce," Communications of the ACM 42(3):106-114, March 1999. PDF
(republished in The Journal of Electronic Commerce, 12(2), 38-44).
 
Meltzer, B., & Glushko, R. "XML and Electronic Commerce: Enabling the Network Economy," ACM SIGMOD. (27(4), December 1998 PDF
 
Glushko, Robert J. "How practical is Practical SGML?", Journal of Computer Documentation, 20(2), 39-43, 1996. PDF
 
Glushko, Robert J. & Kershner, K. "Silicon Graphics IRIS InSight: An SGML success story," Technical Communication, 40(3), 394-402, 1993. PDF
 
Samuelson, Pamela & Glushko, Robert J. "Intellectual Property Rights For Digital Library And Hypertext Publishing Systems," Harvard Journal of Law & Technology, 6(1): 237-261, 1993 PDF
 
Samuelson, P., Denber, M., & Glushko, R. "Developments on the intellectual property front," Communications of the ACM, 35(6), 33-40, June 1992. PDF
 
Glushko, Robert J. "Seven ways to make a hypertext project fail," Technical Communication, 39(2):226-230, 1992. PDF
(republished in Readings in Human-Computer Interaction: Toward the Year 2000, 2nd Edition. Ronald M. Baecker, Jonathan Grudin, William A.S. Buxtin, Saul Greenberg (Eds.))
 
Glushko, Robert J. "Designing a hypertext electronic encyclopedia," Bulletin of the American Society for Information Science, 16(3):14-17, 1990
 
Glushko, Robert J. "Using off the shelf software to create a hypertext electronic encyclopedia," Technical Communication, 37(1):28-33, 1990
 
Samuelson, Pamela & Glushko, Robert J. "What the user interface field thinks of the software copyright "look and feel" lawsuits (and what the law ought to do about it)," ACM SIGCHI Bulletin,1990, 22(2), 13-17. PDF
 
Samuelson, Pamela & Glushko, Robert J. "Comparing the Views of Lawyers and User Interface Designers on the Software Copyright "Look and Feel" Lawsuits," Jurimetrics, 30, 121 (1989) PDF
condensed version published as "Survey on the Look and Feel Lawsuits," Communications of the ACM, (May 1990, 33(5), 483-487). PDF
 
Glushko, Robert J. "Further Complications for Dual-route Theory," Behavioral and Brain Sciences, 8(4), December 1985, 712-713.
 
Bianchi, M., Glushko, R., & Mashey, J. "A software/documentation development environment built from the UNIX toolkit," In H.J. Schneider & A.I. Wasserman (Eds.), Automated tools for information systems design, 107-109, North-Holland Publishing Company, 1982. PDF
 
Glushko, Robert J. & Bianchi, M. "On-line documentation: Mechanizing development, delivery and use," Bell System Technical Journal, 61:1313-1323, 1982 PDF
 
Glushko, Robert J. "Principles for pronouncing print: The psychology of phonography," In A. Lesgold & C. Perfetti (Eds.), Interactive Processes in Reading, 1981 (pp. 61-84). Hillsdale, NJ: Lawrence Erlbaum.
 
Glushko, Robert J. "The organization and activation of orthographic knowledge in reading aloud," Journal of Experimental Psychology: Human Perception and Performance, 5:674-691, 1979. PDF
 
Glushko, Robert J. & Cooper, Lynn. "Spatial comprehension and comparison processes in verification tasks," Cognitive Psychology, 10:391-421, 1978. PDF
 
Tansley, B. & Glushko, R. "Spectral sensitivity of long-wavelength-sensitive photoreceptors in dichromats determined by elimination of border concepts," Vision Research 18:699-706, 1976 PDF
 
Glushko, Robert J. "Pattern goodness and redundancy revisited: Multidimensional scaling and hierarchical clustering and analyses," Perception and Psychophysics, 1975, 17, 158-162.
 

Peer-Reviewed Conference Publications

Wilde, Erik & Glushko, Robert J. "Bridging the Gap between eBook Readers and Browsers", eBooks: Great Expectations for Web Standards; A W3C Workshop on Electronic Books and the Open Web Platform, 11-12 February 2013. PDF
 
Glushko, Robert J. "The Long and Winding Road to a Course on Service System Design", Proceedings of the 2011 Art & Science of Service Conference, June 2011. PDF
 
Glushko, Robert J. & Tabas, Lindsay. "Bridging the "Front Stage" and "Back Stage" in Service System Design," Proceedings of the 41st Hawaii International Conference on System Sciences, January 2008.
 
Glushko, Robert J. "Modeling Methods and Artifacts for Crossing the Data/Document Divide," Proceedings of IDEAlliance XML 2005 Conference, November 2005. PDF
 
Mano Marks, Christine Jones, Chitra Madhwacharyula, & Robert J. Glushko. "Architecture evolution of an application: Center in a Box," Proceedings of IDEAlliance XML 2005 Conference, November 2005. PDF
 
Glushko, Robert J. & McGrath, Tim. "Document Engineering: Analyzing and Designing the Semantics of Business Service Networks," IEEE EEE05 International Workshop on Business Services Networks, March 2005 http://portal.acm.org/citation.cfm?id=1063518
 
Bloodworth, A., & Glushko Robert J. "Model-driven Application Design for a Campus Calendar Network", Proceedings of IDEAlliance XML 2004 Conference, November 2004. PDF
 
Glushko, Robert J. & McGrath, Tim. "Patterns and Reuse in Document Engineering," Proceedings of IDEAlliance XML 2002 Conference, December 2002. PDF
 
Glushko, Robert J. & McGrath, Tim. "Document Engineering for e-Business," ACM Symposium on Document Engineering. November 2002, 42-48. PDF
 
Glushko, Robert J. "How XML enables Internet marketplaces and trading communities," Proceedings of Graphics Communications Association XML'99 conference. Philadelphia, PA (December 1999). PDF
 
Duncan, P., Hunt, R., Rouse, W., & Glushko, R. "The Space Shuttle Fuel Cell Tutor: A Hybrid Training Environment," Proceedings of the International Conference on the Learning Sciences, 1991, 130-150.
 
Samuelson, P., & Glushko, R. "Intellectual property rights for digital library and hypertext publishing systems: An analysis of Xanadu," Proceedings of the Third ACM Conference on Hypertext: Hypertext '91, 39-50. PDF
 
Glushko, Robert J. "Transforming text into hypertext for a compact disc encyclopedia," Proceedings of the ACM Conference on Human Factors in Computing Systems: CHI'89, 293-298. PDF
 
Glushko, Robert J. "Design issues for multi-document hypertexts," Proceedings of the Second ACM Conference on Hypertext: Hypertext '89, 51-60. PDF
 
Glushko, R., Weaver, M., Coonan, T. , & Lincoln, J. "Hypertext engineering": Practical methods for creating a compact disc encyclopedia. Proceedings of the ACM Conference on Document Processing Systems, 1988, 11-19. PDF
 
Glushko, Robert J. Text development and management in Unix-based projects. Twenty-Eighth IEEE Computer Society International Conference, 1984, 473-477. PDF
 
Glushko, Robert J. "Lessons in the development of a document retrieval system," Proceedings of the 44th American Society for Information Science Annual Meeting, 1981, 17, 237-239.
 
Glushko, Robert J. & Rumelhart, D. "Orthographically regular and irregular words and pseudo-words: Pronunication by analogy," Bulletin of the Psychonomic Society, 10(4): 276 1977.
 
Glushko, Robert J. & Cooper, Lynn. "Comprehension and comparison of spatial descriptions and visual figures," Bulletin of the Psychonomic Society, 8(4): 262, 1976.
 

Other Publications

Bechtel, W., Behrmann, M., Chater, N., Glushko, R., Goldstone, R., & Smolensky, P. "The Rumelhart Prize at 10," Cognitive Science, 34:713-715, 2010
 
Center for Document Engineering established by SIMS and e-Berkeley.
Berkeley Computing & Communications, 13(4), Fall 2003. (September 4, 2003).
 
Developing XML Vocabularies for Web Services.
Center for Document Engineering Technical Report 2003-1, January 2003.
(co-authored with P. Garvey and C. Smith)
 
"Document Engineering" for e-Berkeley at SIMS.
Berkeley Computing & Communications
, 13(1), Winter 2003.
 
The plug-and-play economy
Purchasing, (December 22, 2000, 72-74).
 
A Survey of Hypermedia in the United States.
Le Centre De Hautes Etudes Internationale D'Informatique. (http://www.le-cid.org)
Technical Report, 1993
 
Visions of grandeur? The future of hypermedia.
UNIX Review, 1990, 8(2), 70-79.
 
Cognitive and pedagogical implications of orthography.
Quarterly Journal of the Laboratory of Comparative Human Cognition, 1979, 1, 22-26. Abstract
 

Selected Presentations

Collaborative Authoring, Use, and Maintenance of a Multidisciplinary "E-Textbook"
Books in Browsers 2013   (2013, October 25). PDF
 
The Discipline of Organizing
Invited Lecture for iSchool Inclusion Institute About i3   (2013, June 6).
 
The Discipline of Organizing
Invited Lecture at the California Digital Library   (2013, March 28).
 
The Discipline of Organizing Invited Lecture at various Schools of Information
Penn State University (2013, October 11).
University of Washington (2013, April 22).
University of Pittsburgh (2013, April 8).
University of Wisconsin, Madison (2013, April 5).
University of Wisconsin, Milwaukee (2013, April 4).
University of Texas, Austin (2013, April 3).
Humboldt University, Berlin (2012, May 8)
University of Toronto (2012, April 13)
University of Western Ontario (2012, April 12)
University of Michigan (2012, April 11)
University of Illinois (2012, April 10)
University of Indiana (2012, April 9)
University of North Carolina (2012, April 6)
University of Kentucky (2012, April 5)
 
The Discipline of Organizing: The Intellectual Intersection of the Information Schools
Dean's Lecture at UC Berkeley School of Information  ABSTRACT   (2012, October 3).
 
Education Innovation: 2013 and Beyond
Panelist at Rocketspace San Francisco,   (2012, February 19).
 
Bridging the Gap between eBook Readers and Browsers
Position Paper for eBooks: Great Expectations for Web Standards; A W3C Workshop on Electronic Books and the Open Web Platform   (2013, Feburary 11).
 
The Implications of Intelligent Content for eBooks
Invited Keynote talk at Intelligent Content 2013   (2013, Feburary 7).
 
Service Systems and Distributed Cognition
Conference on Human Side of Service Engineering, San Francisco (2012, July 25).
 
Describing Service Systems
Conference on Human Side of Service Engineering, San Francisco (2012, July 24).
 
Substituting Information for Interaction
Colloquium talk at Technische Universitat Wien, (2012, May 4).
 
The Discipline of Organizing
Invited Keynote talk at Intelligent Content 2012, Palm Springs (2012, Feburary 23).
 
Substituting Information for Interaction
Colloquium talk at University of Toronto, (2011, October 14).
 
Service Innovation Using Design Patterns
Half-day Workshop for Amsterdam-Berkeley Leadership Program  " Driving Strategic Service Innovation"   (2010, September 30).
 
Describing Service Systems
Frontiers in Service Conference, Karlstad Sweden (2010, June 12).
 
Two New Perspectives for Service System Design: "Seven Contexts" and "Information vs. Interaction"
IBM Services Research Seminar Series, Almaden CA (2010, May 19).
 
New Learning Practices and Paradigms
Next Generation Teaching and Learning Symposium Berkeley CA (2010, April 17).
 
Intelligent Content: The Foundation for Information-Intensive Systems and Services
Invited Keynote at Intelligent Content 2010 , Palm Springs CA (2010, February 26).
 
Service Innovation Using Design Patterns
Service Research & Innovation Institute Summit, Half Moon Bay, CA (2010, January 26).
 
Innovation and Markets for Patents: A Case Study and Admonition.
University of Michigan, Program in Law, Economics & Technology Markets for Patents: Emerging Practices and Directions for Research, (2009, December 4).
 
Seven Contexts for Service System Design
Bay Area SSME Lecture Series (2009, November 12).
 
Designing Information-Intensive Service Systems
Frontiers in Service Conference, Honolulu (2009, October 31).
 
Seven Contexts for Designing Service Systems
Invited Keynote at IEEE International Conference on Services Computing , Bangalore (2009, September 20).
 
Designing "Service Systems"
Invited talk for Seeing Tomorrow's Services: A Panel on Service Design, San Francisco (2009, March 19).
 
Discipline in Service Science and Service Science Teaching
Invited plenary talk at Six Universities Joint Workshop, Tsukuba University, Japan (2008, October 27).
 
A Systems Approach to Service Science Research
Invited plenary talk at Service Science Faculty Workshop, National Tsing Hua University, Taiwan (2008, June 16).
 
Document Engineering in User Experience Design
, Invited keynote talk at DocTrain West 2008 (2008, May 8).
 
Patents, Entrepreneurship, and Innovation: A Case Study.
University of California, Berkeley Law School IP & Entrepreneurship Symposium, (2008, March 7).
 
Bridging the "Front Stage" and "Back Stage" in Service System Design.
41st Hawaii International Conference on System Sciences, (2008, January 8).
 
Service Innovation Using Design Patterns
Frontiers in Service Conference, (2007, October 5).
 
Bridging the "Front Stage" and "Back Stage" in Service System Design.
IBM Services Research Seminar Series, Hawthorne, NY (2007, September 28).
 
Bridging the "Front Stage" and "Back Stage" in Service System Design
The New Software Industry Conference (2007, April 30)
 
Service Innovation Using Design Patterns
Berkeley-Tekes Service Innovation Conference (2007, April 28)
 
Document Engineering (Invited Keynote Talk)
Society of Technical Communication Annual Conference Philadelphia (2007, March 17)
 
What Is a Service?
UC Berkeley Services Science Lecture Series (2007, January 16)
 
Bridging the "Back Stage" and "Front Stage" in Service Systems
I-Conference 2006 Ann Arbor, MI (2006, October 16)
 
Services Science at UC Berkeley
SSME - Education for the 21st Century IBM Palisades, NY (2006, October 7)
 
Services Design -- Connecting the Back Stage and Front Stage
UC Berkeley Services Science Lecture Series (2006, September 14)
 
Model-Based Service Innovation
2nd Annual Meeting on "The Art and Science of Services," Madrid Spain (2006, May)
 
Document Engineering in Services Science
2nd Annual Meeting on "The Art and Science of Services," Madrid Spain (2006, May)
 
The Services Connection.
SOA Executive Forum New York (2006, May)
 
Document Engineering: Designing Documents for Transactions and Web Services.
OASIS Technical Symposium San Francisco (2006, May)
 
Designing a SSME Discipline and Curriculum at UC Berkeley
Workshop on Education for Service Innovation, Washington DC (2006, April)
 
Reality Check.
SOA Executive Forum San Francisco (2006, March)
 
Modeling Methods and Artifacts for Crossing the Data/Document Divide.
IDEAlliance XML 2005 Conference, Atlanta, GA (2005, November).
 
Document Engineering: Designing Documents for Transactions and Web Services
IDEAlliance XML 2005 Conference, Atlanta, GA (2005, November).
 
Document Engineering at UC Berkeley
AIIM Executive Summit, Sonoma, CA (2005, September).
 
Document Engineering: Models, Tools, and Artifacts for Crossing the Data/Document Divide.
Washington DC XML Users' Group. Washington DC (2005, May).
 
Document Engineering and User-Centered Design
XML.GOV XML Community of Practice. Washington DC (2005, May).
 
Document Engineering: Designing Documents for Transactions and Web Services
OASIS Technical Symposium, New Orleans, LA (2005, April).
 
Document Engineering: Crossing the Data/Document Chasm in Information Modeling
The Gilbane Conference on Content Management. San Francisco, CA (2005, April).
 
Document Engineering: Analyzing and Designing the Semantics of Business Service Networks
IEEE EEE05 International Workshop on Business Services Networks. Hong Kong (2005, March).
 
Document Engineering
IBM Symposium on Services Science IBM T. J. Watson Research Center. Hawthorne, NY (2004, May).
 
Document Engineering
Symposium on The Coevolution of Technology-Business Innovations. IBM Almaden Research Center, San Jose, CA (2003, September).
 
The Berkeley XML Application Infrastructure and the "Center for Document Engineering"
University of California Computing Services Conference. Irvine, CA (2003, August).
 
Document Engineering for Web Services and E-Business.
IBM T. J. Watson Research Center. Hawthorne, NY (2003, March).
 
Document Engineering for Web Services and E-Business.
Software Development Forum WSXB SIG. San Francisco, CA (2003, February).
 
Patterns and Reuse in Document Engineering.
IDEAlliance XML 2002 Conference. Baltimore, MD (2002, December).
 
The Document Strikes Back (Invited keynote lecture)
32nd Annual Meeting of the Society for Computers in Psychology, Kansas City, MO (2002, November)
 
Document Engineering for e-Business.
ACM Symposium on Document Engineering. McLean, VA (2002, November).
 
XML standards as the foundation for e-business (Invited keynote lecture)
XML Enabled E-business Conference, Johannesburg South Africa (2001, June)
 
Standards for interoperable applications
Application Integration: Moving Toward Total Business Integration (Gartner Group conference), San Francisco (2001, May)
 
Do exchanges really matter?
Red Herring Venture 2001 Conference, Lake Tahoe CA (2001, April)
 
XML and interoperability
e-Link Conference, New Orleans (2001, April).
 
How XML enables e-markets and interoperability
Invited lecture for Computer Science class on "E-commerce and the Internet" (CS 155), Yale University (2001, March).
 
XML and interoperability.
e-Link Conference, Berlin (2001, February).
 
XML 101.
Commerce Café global webcast. (2001, January)
 
XML and Electronic Commerce
Tutorial at Graphics Communication Association XML'2000 Conference, Washington DC (2000, December).
 
XML and Interoperability.
Invited lecture at the Chinese Academy of Sciences, Beijing (2000, December).
 
XML for Internet markets and trading communities: Problems and prospects.
Petroleum Industry Data Exchange (PIDX) e-Biz Conference, Austin TX (2000, October).
 
XML and EDI: Peaceful Co-existence.
B2B Integration Strategies and Solutions Conference (Brainstorm Group), San Francisco (2000, October).
 
The B2B shakeout: Which Net business models will survive?
Panel at Leading Edge Conference (UC Berkeley Haas Business School (2000, September).
 
XML technology and B2B standards.
e-Link Conference, Las Vegas (2000, September).
 
XML, document engineering, and e-marketplaces.
Utility Industry Group e-Commerce Conference, Columbus OH (2000, August).
 
XML for Internet markets and trading communities.
NACHA Financial Council Conference, Key West FL (2000, March).
 
Building an open and flexible trading community with XML.
e-Link Conference, London (2000, February).
 
XML for Internet markets and trading communities: Problems and prospects.
Invited keynote at X12 Trimester Meeting, Denver CO (2000, February).
 
How XML enables Internet marketplaces and trading communities.
Graphics Communications Association XML'99 conference. Philadelphia, PA (1999, December).
 
How XML enables Internet marketplaces and trading communities.
Invited technical keynote for conference on XML and the Legal Foundations for Electronic Commerce, Southern Methodist University School of Law, November 1999.
 
XML and Electronic Commerce,
Tutorial at eGov Conference, Washington, D.C. (1999, June)
 
XML and eCo.
Presentation at CommerceNet Korea Annual Conference, Seoul, Korea. (1999, June)
 
XML and Electronic Commerce,
Tutorial at Graphics Communication Association XTech Conference, San Jose CA (1999, March).
 
XML, Common Business Library, and Catalog Interoperability.
Keynote Presentation at CommerceNet Taiwan Annual Conference, Taipei, Taiwan (1999, February).
 
The Future of XML: "Plug and Play" Commerce.
German Research Organization (DFG) Conference on XML, Frankfurt University (1999, January).
 
XML in Electronic Commerce - Through the Rearview Mirror and Crystal Ball.
Presentation at the Open Group Conference, Global e-Business to e-Business, Santa Clara CA (1999, January).
 
XML and Electronic Commerce — A Progress Report.
Presentation to CommerceNet Japan, Toyko. (1998. November).
 
The XML Revolution in Electronic Commerce.
Invited presentation at Nihon Unisys 10th Information Management Forum, Tokyo. (1998, November).
 
Plug and Play Commerce.
Presentation at Graphics Communication Association XML'98 Conference, Chicago. (1998, November).
 
XML and Electronic Commerce.
Tutorial at Graphics Communication Association XML'98 Conference, Chicago. (1998, November).
 
The XML Revolution in Electronic Commerce.
Presentation at Strategic Solutions: ITAA Annual Conference, Colorado Springs. (1998, October).
 
University Research, Technology Transfer, and Entrepreneurship.
Presentation at Governor's Symposium for a Hi-Tech Hawaii, Honolulu. (1998, October).
 
Document Standards and Technologies for Commerce Applications.
Presentation at Seybold Web Publishing Conference, San Francisco. (1998, September).
 
Technology Foundations for Electronic Commerce.
Invited lecture for "Electronic Commerce" course at the Law School, University of California, Berkeley. (1998, August).
 
The XML Revolution.
Keynote address for XML@Intel, Santa Clara CA. (1998, August).
 
Common Business Languages in Electronic Commerce.
Presentation at Internet World. Chicago. (1998, July).
 
Implementing Domain-Specific Commerce Languages with a Common Business Library.
Presentation at International Workshop on Component-Based Electronic Commerce, University of California. Berkeley. (1998, July).
 
The XML Revolution.
Keynote address for Italian Forum on Electronic Commerce, Milan Italy. (1998, June).
 
XML and Electronic Commerce.
Tutorial at CommerceNet Japan XML Conference, Tokyo. (1998, June).
 
XML {and, or} EDI.
Presentation at Internet for Mass Merchandising Conference, Scottsdale AZ. (1998, May).
 
The XML Revolution.
Invited presentation for the School of Information and Computer Sciences, University of California, Irvine. (May, 1998).
 
XML: Applications that Work.
Presentation at XML Xposed, Boston. (1998, May).
 
The XML Revolution.
Invited presentation for SIMSposium, School of Information Management and Systems, University of California, Berkeley. (1998, April).
 
XML, EDI, and Electronic Commerce.
Presentation at CNET Web Builder Conference, San Francisco. (1998, April).
 
Interoperable Electronic Commerce.
Presentation at Workshop on Electronic Commerce, National Institute of Standards and Technology, Bethesda MD. (1998, March).
 
XML in eCo and Common Business Language.
Presentation at XML— The Conference, Seattle WA. (1998, March).
 
Document Systems and Electronic Commerce Strategies.
Presentation at Documation, Santa Clara CA. (1998, March).
 
Common Business Language and XML.
Presentation at CommerceNet Quarterly Meeting, Palo Alto. (1998, March).
 
The XML Revolution.
Presentation at US/Japan Electronic Commerce Summit, Maui HI. (1998, January).
 
Internet Commerce.
Invited lecture for "Cyberlaw" course at the Law School, University of California, Berkeley. (1997, February).
 
Lobbies and Cubicles: Contrasting Production Models for New Media Publishing.
Presentation at Documation. Santa Clara, CA. (1997, February).
 
Sustainable Web Publishing.
Seminar at SGML'96. Boston, MA. (1996, November).
 
Sustainable Production Models for Online Publishing.
Presentation at New Media Publisher's Forum. New York, NY. (1996, September).
 
Tools for Internet Publishing.
Presentation at DCI Internet Expo. Chicago, IL. (1996, June).
 
SGML, HTML, and Internet Publishing.
Presentation at GCA Print Media Executive Conference, Coral Gables, FL. (1996, February).
 
Electronic casebooks.
Invited lecture at Association of American Law Schools Annual Meeting — New Technology Workshop, New Orleans. (1995, January).
 
HTML: Poison or Panacea?
Organizer and moderator of panel at European Conference on Hypermedia Technology. Edinburgh, Scotland. (1994, September).
 
The business of hypertext.
Organizer and moderator of panel at Fifth ACM Conference on Hypertext: Hypertext '93. Seattle, WA. (1993, November).
 
Successful transition to SGML.
Fifth ACM Conference on Hypertext: Hypertext '93. Seattle, WA. (1993, November).
 
Building the online publishing industry.
Organizer and moderator of panel at Online Publishing '93. Pittsburgh, PA. (1993, March).
 
The vision of online documentation - and getting there.
Keynote address for the Space Coast Documentation Conference. Melbourne, FL. (1992, November).
 
A re-engineering framework for multimedia publishing.
Presentation at Seventh International Conference and Exposition on Multimedia and CD-ROM. San Francisco, CA. (1992, March).
 
Structure, navigation, and hypertext: The status of the navigation problem
Panel presentation at Third ACM Conference on Hypertext: Hypertext '91. San Antonio, TX. (1991, December).
 
When worlds collide: Reconciling the research, marketplace, and applications views of hypertext.
Organizer and moderator of panel at Third ACM Conference on Hypertext: Hypertext '91. San Antonio, TX. (1991, December).
 
What makes online text usable?
6th Annual Conference on Electronic Text Research. Centre for the New Oxford English Dictionary and Text Research, University of Waterloo, Ontario, Canada. (1990, October).
 

Web-based Interviews and Podcasts

Webinar on "The Discipline of Organizing" hosted by Scott Abel. Recorded 20 June 2013.
 
Video interview with Roger Bingham for The Science Network. Recorded 13 August 2010 at the annual conference of the Cognitive Science Society held that year in Portland, Oregon.
 
Interview by Duane Nickell on "Duane's World" Adobe TV episode. This episode was recorded 12 July 2008 at the annual "Foo Camp" held at the O'Reilly home offices in Sebastopol, California. Published 15 August 2008.
 
Interview about Document Engineering and the User Experience with Tom Johnson of "I'd Rather be Writing," Recorded 8 May 2008 at DocTrain West Conference, Vancouver BC.
 
Interview about Document Engineering and other topics in Phil Windley's IT Conversations series. Recorded 19 June 2007.
 
Interview about UC Berkeley Information and Service Design Program (along with AnnaLee Saxenian) in Jon Udell's "Interviews with Innovators" series. Recorded 11 April 2007.
 
Interview about document engineering and business patterns in Jon Udell's InfoWorld podcast series. Published 11 April 2007.
 
Documents and document engineering -- Interview with Ed Stevenson of Really [ ] Strategies. Published 29 March 2006.
 
The document/data divide -- Interview with Ed Stevenson of Really [ ] Strategies. Published 30 March 2006.
 
Document anthropology and archaeology -- Interview with Ed Stevenson of Really [ ] Strategies. Published 21 March 2006.
 
You call that a standard?-- Interview with Martin LaMonica in C|NET Newsmaker series. Published 28 April 2004.
 

Teaching


Last modified 31 January 2014