Technology-mediated social participation (TMSP) systems involve the application of social networking, blogs, user-generated content sites, discussion groups, recommendation systems, and other social media to collectively address issues of social concern. Through our work on online collaboration systems, we are building a better understanding of how social participation changes over time as a result of systems design, socio-technical structure and human agency. My work in this area extends the long history of social scientific theories and empirical research on collective behavior, motivation, and community participation in both laboratory and real-world environments.
Selected publications from this project:
- Martina Balestra, Lior Zalmanson, Coye Cheshire, Ofer Arazy, and Oded Nov. 2018. It Was Fun, But Did It Last? The Dynamic Interplay Between Fun Motives And Contributors’ Activity in Peer-Production. CSCW 2018. PACM on Human-Computer Interaction, 1, 2.
- Martina Balestra, Coye Cheshire, Ofer Arazy, and Oded Nov. 2017. Investigating the Motivational Paths of Peer Production Newcomers. In Proceedings of the 2017 CHI Conference on Human Factors in Computing Systems (CHI '17). ACM, New York, NY, USA, 6381-6385.
- Arazy, Ofer, Hila Liifshitz-Assaf, Oded Nov, Johannes Daxenberger, Martina Balestra and Coye Cheshire. (2017) “On the ‘How’ and ‘Why’ of Emergent Role Behavior in Wikipedia.” Proceedings of the 2017 ACM conference on Computer-Supported Cooperative Work (CSCW 2017).
- Balestra, M, Arazy, O, Cheshire, C., Nov, O. (2016) "Motivational Determinants of Participation Trajectories in Wikipedia." Proceedings of the International Conference on Weblogs and Social Media (AAAI), ICWSM 2016.
- Antin, Judd, Raymond Yee, Coye Cheshire and Oded Nov. (2011). "Gender Differences in Wikipedia Editing." Proceedings of the ACM International Symposium on Wikis and Open Collaboration (WikiSym 2011). October, 2011.
- Antin, Judd, Coye Cheshire and Oded Nov. (2012). "Technology-Mediated Contributions: Editing Behaviors Among New Wikipedians." Proceedings of the 2012 ACM conference on Computer-supported cooperative work (CSCW 2012).
- Antin, Judd and Coye Cheshire. (2010). "Readers are Not Free-Riders: Reading as a Form of Participation on Wikipedia." Proceedings of the 2010 ACM conference on Computer-supported cooperative work (CSCW 2010).
- Narayan, Srikanth and Coye Cheshire. (2010). "Not too long to read: The tldr Interface for Exploring and Navigating Large-Scale Discussion Spaces." Persistent Conversation Minitrack. Proceedings of the 43rd Annual Hawaii International Conference on System Sciences (HICSS), Computer Society Press, 2010.
Social psychological incentives are important for encouraging pro-social behaviors such as information sharing and online generosity. This line of work includes investigations of methodological issues of recruiting participants (Fiore et al. 2014), and the substantive issues of online information sharing behaviors in potentially risky online situations, including seeking online health information. My research in this area tests specific theoretical hypotheses derived from social psychological and sociological theory. For example, Cheshire and Antin (2010) demonstrates that predispositions to engage in socially risky situations are a critical element of individual decisions to contribute to online information sharing systems or not. Our research shows that individuals who are less cautious of others in general tend to contribute significantly more in an online information sharing system than those who are more cautious of others. But the most surprising and important result from this research is that one’s pre-existing disposition to be cautious moderates the effect of group affiliation: less cautious individuals socially loaf (do less work in a group) when they are given an explicit group affiliation, but group affiliations do not affect highly cautious individuals in any measurable way. The results of my work helps us understand who among us is actually doing all the work when we contribute information to shared repositories and online services.
Selected publications from this project:
- Fiore, Andrew, Coye Cheshire, Lindsay Shaw Taylong, GA Mendelsohn. 2014. "Incentives to participate in online research: an experimentla examination of surprise incentives." Proceedings of the 32nd annual ACM conference on Human Factors in Computing Systems. pp. 3433-3442.
- Cheshire, Coye and Judd Antin. (2010). "None of us is as lazy as all of us: Social Intelligence and Loafing in Information Pools." Information, Communication & Society. Vol. 13, No. 4, pp.537-555.
- Cheshire, Coye and Judd Antin. 2008. "The Social Psychological Effects of Feedback on the Production of Internet Information Pools." Vol 13, Issue 3. Journal of Computer-Mediated Communication.
- Cheshire, Coye. 2007. "Selective Incentives and Generalized Information Exchange."Social Psychology Quarterly. Vol 70, No. 1, pp. 82-100.
I conduct theoretical and empirical research on online and offline trust, exploring the differences between trust between people using technology, versus the problem of assessing trustworthiness of technologies themselves. My scientific work in this area has a variety of implications for human behavior -- such as helping users make informed decisions about potentially risky interactions. My research explores many different issues of interpersonal trust-building, including: the role of trust networks and interpersonal relationships among information security professonalis, the effects of sharing biosignals (such as heart rate) on trust and cooperation, and predictors of website trust and human-system interaction in the presence of risk and uncertainty.
Selected publications from this project:
- Mathew, Ashwin J. and Coye Cheshire. 2018. "A Fragmented Whole: Cooperation and Learning in the Practice of Information Security." Packet Clearing House.
- Merrill, Nick and Coye Cheshire. (2017). “Trust Your Heart: Assessing Cooperation and Trust with Biosignals in Computer-Mediated Interactions”. Proceedings of the ACM 2017 conference on Computer supported cooperative work, CSCW 2017.
- Merrill, Nick and Coye Cheshire. (2016) "Habits of the Heart(rate): Social Interpretation of Biosignals in Two Interaction Contexts." Proceedings of ACM 2016 international conference on supporting group work, GROUP 2016. Sanibel Island, Florida.
- Cheshire, Coye (2011). "Online Trust, Trustworthiness, or Assurance?" Daedalus. Vol. 140, Issue 4: 49-58.
- Cheshire, Coye, Judd Antin, Karen S. Cook and Elizabeth Churchill (2010). "General and Familiar Trust in Websites". Knowledge, Technology & Policy, 23:3, pp. 311-331.
- Cook, Karen S., Toshio Yamagishi, Coye Cheshire, Robin Cooper, M. Matsuda, and R. Mashima. 2005. "Trust Building via Risk Taking: A Cross-Societal Experiment." Social Psychology Quarterly. Vol 68, No. 2, pp. 121-142.
- eTrust: Forming Relationships in the Online World. 2009. Karen S. Cook, Chris Snijders, Vincent Buskins, Coye Cheshire (Eds.) New York: Russell Sage Foundation.
Online relationships in computer-mediated environments often begin by using limited communication channels and later transition to other forms of mediated communication, and sometimes face-to-face interaction. My scientific research examines how initial impressions formed through internet chat, email, and other forms of communication can affect later impressions of the same (or different) individuals. In one of our core projects, we challenge established theory in social psychology in light of our own experimental and longitudinal survey data on online matching and dating behaviors (Taylor et al. 2011). We test the idea that individuals select others who are similar to them in attractiveness. Prior research in social psychology has taken this notion for granted based on decades-old studies of similarities between existing couples, but ours is the first study to actually test behavioral matching as it occurs during the communication and coordination process. Our other findings (see: Taylor et al. 2010, Fiore et al 2010, Fiore and Cheshire 2010) examine the various factors that can lead to online relationship formation and dissolution-- including issues of trust, perceptions of self-worth, and other personality characteristics.
Selected publications from this project:
- Shaw Taylor, Lindsay, G. A. Mendelsohn, Andrew T. Fiore, and Coye Cheshire (2011). "Out of My League: A Real-World Test of the Matching Hypothesis." Personality and Social Psychology Bulletin, July 2011, 37, pp.942-954.
- Taylor, Lindsay Shaw, Andrew Fiore, Gerald Mendelsohn and Coye Cheshire. (2010). "A Second Chance to Make a First Impression: Factors Affecting the Longevity of Online Dating Relationships." Poster Paper. Proceedings of the International Conference on Weblogs and Social Media (AAAI), ICWSM 2010.
- Fiore, Andrew, Lindsay Shaw Taylor, Xiaomeng Zhong, G.A. Mendelsohn and Coye Cheshire. (2010). "Who is right and who writes: People, profiles, contacts, and replies in online dating." Persistent Conversation Minitrack. Proceedings of the 43rd Annual Hawaii International Conference on System Sciences (HICSS), Computer Society Press, 2010.
- Fiore, Andrew and Coye Cheshire. (2010) "The Role of Trust in Online Relationship Formation." Trust and Technology in a Ubiquitous Modern Environment: Theoretical and Methodological Perspectives. Latusek, Dominika and Alexandra Gerbasi (Eds). IGI Global.
Social exchange is a fundamental part of human experience. We exchange many things in our lives, including goods, services, information -- even affect, attention and love. This line of scientific research relates to the interactions that individuals have with others, as mediated through information technologies. In my examinations of online sharing economy platforms, we observe how people assess risk and uncertainty, as well as how they behave in response to these issues. On the theory-building side of this line of work, I use laboratory experiments to examine behavioral changes that stem from shifts in the mode of exchange, controlling for prior experience in the initial form of exchange. We are able to examine the effects of human agency and influence when individuals are given the ability to choose the form of exchange with their partners. My research demonstrates that the form of social exchange (e.g., the process that structures our interactions with others) can account for an increase or decrease in interpersonal trust, controlling for the behavior of one’s interaction partner. Thus, the many different structures of our social relationships (binding agreements, non-binding negotiations, and unregulated reciprocity) have an independent effect on the amount of trust that we build with others. We can leverage this knowledge to potentially build more (or less) trusting online social interaction environments.
Selected publications from this project:
- Lampinen, Airi, Coye Cheshire (2016) "Hosting via Airbnb: Motivations and Financial Assurances in Monetized Network Hospitality." Proceedings of the 34th annual ACM conference on Human Factors in Computing Systems, CHI 2016.
- Lampinen, A., Bellotti, V., Cheshire, C., Gray, M. (2016) “CSCW and the Sharing Economy: The Future of Platforms as Sites of Work, Collaboration and Trust.” Proceedings of the ACM 2016 conference on Computer supported cooperative work, CSCW 2016.
- Lampinen, A., Bellotti, V., Monroy-Hernández, A., Cheshire, C., & Samuel, A. (2015) “Studying the Sharing Economy: Perspectives to Peer-to-Peer Exchange.” Proceedings of the ACM 2015 conference on Computer supported cooperative work, CSCW 2015.
- Cheshire, Coye, Alexandra Gerbasi and Karen S. Cook. (2010). "Trust and Transitions in Modes of Social Exchange." Social Psychology Quarterly. Vol. 73, No. 2, pp.176-195.
- Lampinen, Airi, Vilma Lehtinen, Coye Cheshire and Emmi Suhonen. (2013). "Indebtedness and Reciprocity in Local Online Exchange." Proceedings of the 2013 ACM conference on Computer-supported cooperative work (CSCW 2013).
- Suhonen, Emmi, Airi Lampinen, Coye Cheshire and Judd Antin. (2010) "Everyday Favors: A Case Study of a Local Online Gift Exchange System." Proceedings of ACM 2010 international conference on supporting group work. Sanibel Island, Florida.
- Cook, Karen S., Coye Cheshire. (2013) "Social Exchange, Power and Inequality in Networks." Rational Choice Social Research. Rafael Wittek, Tom Snijders and Victor Nee (Eds.) Stanford University Press.