World Bank I

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Information at the World Bank: In Search of a Technology Solution (A) [1997]:

Describes how Information Technology Services Director Mohamed Muhsin planned to restructure the bank's information technology in response to President Jim Wolfensohn's call to build a knowledge bank. Several reorganization efforts taken by the bank in the 1980s led to a decentralized system, which hindered the access to and sharing of information within the bank. By the early 1990s the organization's values had shifted, calling for more collaboration among all bank sectors. The creation and implementation of a standardized, user friendly information technology system was needed. Describes how Muhsin planned to restructure and the challenges he would face. Teaching Purpose: Students are asked to decide how a decentralized institution like the World Bank can build a centralized information system and how, in turn, to teach and encourage the sharing of information.

Information at the World Bank: In Search of a Technology Solution (B):

Acting on his vision to make the World Bank a knowledge institution, bank President Wolfensohn announces the creation of an Information and Knowledge Management Council and an Information Solutions Group, headed by a newly nominated CEO, Mohamed Muhsin. This case describes Muhsin's intentions as well as those of the head of the bank's knowledge-management initiative.