Basics of Knowledge Management

Lecture Slides:

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Recommended Literature:

• WK, Chapters 2-6
• Amrit Tiwana, "Chapter 4: The 10-Step KM Road Map," in The Knowledge Management Toolkit (New Jersey: Prentice-Hall, 2000; 2nd edition 2002). Available at:
  http://www.phptr.com/
• Kristen B. Donahue, "Knowledge Management: Beyond Databases," Harvard Management Update, May 2001.
• David Gilmour, "How to Fix Knowledge Management," Harvard Business Review, October 2003.
• Frank Steinfield, "The Right Data at the Right Fingertips," Harvard Management Update, January 2004.
  
• "Gotcha" project website:
  www.sims.berkeley.edu/...
• Joseph Schumpeter, Capitalism, Socialism and Democracy (New York: Harper, 1942 & later editions). [In German as Kapitalismus, Sozialismus und Demokratie (Bern & Tubingen: Francke, 1946 & later editions).]
• SMKE, Chapter3 (optional)